1.EARN TRUST, in any job there’s a sense of earning someones trust especially the customer, as I worked with animals that very IMPORTANT these animals are these people whole life they are part of family so it makes sense that you want to trust the people that are looking after them even for a minute or long periods of time, especially in the vet you want to make sure that the pet is comfortable same with the owner you talk to both of them explain the treatment, as some pets come for more recent visits we would notice that these animals would calm down they trusted us and that shows the owners that we care and understand its not easy for your pet to be taken away for you for a second, we would treat any animal as our own, we know we the customer trusted us when they buy us pizza coffee and more lol.
2.OWNERSHIP, I’m going to mention my job from my last job from the vet, when you are fired there is an expectation of taking ownership of your duties!!! failing at one task will take the team down and slow down to ,don’t expect to wait for someone to do it , the hospital has a very busy scene don’t put nothing of, as vet assistant I had to make sure to help quick and clean up and sanitize ,no matter what is .itchy crusty dog hold him. dog with Parvo help him and follow code, surgeries make sure everything is there!we had a student that didn’t do any of that she didn’t want to hold certain animals just puppies and kittens , did not clean anything cause she was didn’t want to ruin her scrubs, I pulled aside and told her duites and this job functions, she didn’t say anything, it was a matter of time that the doctors noticed and the owner fired her a week later. take ownership into what your getting into. or else you’ll fail everyone and yourself.
3.CUSTOMER OBSESSION. I never knew why business obsessive over customers, to the point where they don’t care and end up neglect their employees, and would fire them for disagreeing, I would stand up for my coworkers before the customer. if they customer is making the situation a big deal and being rude I don’t help, but if they are not I would do anything to help, spoiling rude customer will never help other workers who have to deal with that.