In all the work I’ve done, I’ve always been obsessed with the name “Customer Obsession”. It’s hard for us to please them. When I was in Vietnam, I was an employee at a coffee shop, A customer came to order with me a cup of milk coffee, but their request after that confused me a lot, they ordered a cup of milk coffee BUT NO MILK, and then i found out that they wanted to put the coffee in a separate cup and the milk in a separate cup. But that’s what customers need from us, we have to understand customers, Sometimes we just need to be a little subtle, meet the needs of our customers and serve them, then they will love it and they will come back.
Earn Trust:
For us to gain the trust of real customers is not difficult and also not easy to do, It is very easy for us to build trust with our customers, but even a small mistake we will accidentally lose it.
I once encountered such a case when I used to work at a delivery company. There is a couple who used to trust my company very often, they use our services very often, But one day, the courier mistakenly delivered their order to the house next door to them, and since then they never came to use our service again, even though we apologized and hoped to compensate them
Learn and Be Curious:
Every customer is like that, when bugs enter a restaurant or a company or anywhere, they are always curious to find out if there is something here that can serve and satisfy them. It’s really easy to make that happen for customers, depending on the nature of the work and the service, we can change everything for a new one, which is also a good way.
What I find the most difficult is Strive to be Earth’s Best Employer. why? you mean the best all over the world? Understanding and satisfying customers is a very difficult thing, but each customer has different preferences and factors, in addition, there are many good employers, but each employer has its own strengths and characteristics, they will find employers who meet their needs and are right for them. So, strive to be Earth’s Best Employer is impossible.