Deliver Quality Work, and Create and Foster Trust

Delivery of quality work is essential in the culinary world. I have many instances where I fail to achieve delivery quality work or create and foster trust.

For context, my team and I need to cater for a wedding that was an hour away from the kitchen located on the day of the delivery. We were in a time crunch and to throw more to the challenge we lost some of the protein for the main course right before the cooking time. Since we planned and prepared extra portions  I decided that we were tight but should be enough for the party and decided not to communicate this to the bride and groom.  Once the event evolve we realize that the amount of protein was not enough, the bride and groom noticed, and that is where the explanation began not only were embarrassed about it, this event added unnecessary stress to the bride and the groom. We rectify the mistake by giving them a decent discount on the final bill to make it right to the party.

That said, here are some options I could approach in that situation. From that point forward I decide always prepare with the back of all the ingredients. Second, schedule our time so we can have extra time, and in case of unforeseen events, we have some time to spare. Simultaneously, I’ll hire more people to make sure we are covered in every area. Lastly, bring any situation to the customer so they are not blinded and bring them with possible solutions only if we have run out of solutions because we want to bring the most smooth and pleasant experience for the customer and guests.